We want you to be completely satisfied with your purchase from Delorays. If for any reason you’re not, we offer a 30-day return policy from the date your order was delivered.
To be eligible for a return, the item must meet the following conditions:
Please note that we do not accept returns on custom made items. These include any products that have been made to order, personalized, or specially manufactured based on individual specifications. Since these items are crafted just for you, we’re unable to restock or resell them.
To begin the return process, please contact us at info@delorays.com. We’ll provide the necessary steps and return instructions.
We do not offer direct exchanges for different products. However, if your item arrived damaged or defective, we’ll be happy to exchange it for the same item. If you’re simply looking for a different product or size and your item is eligible for return, we recommend returning the original item and placing a new order for the one you’d prefer.
Once we receive your return and confirm that it meets all eligibility requirements, we will issue a refund to your original payment method. Please allow up to 10 business days for the refund to appear in your account.
If your return does not meet our eligibility criteria (for example, the item has been used or is returned without original packaging), we will send it back to you and no refund will be issued.
We are not responsible for packages marked as delivered to the address provided at checkout. If you believe your package was lost or stolen, please contact us—we’re happy to assist you in filing a claim with the shipping carrier.
We’re here to assist with any questions or concerns:
Business Name: Delorays
Business Email: info@delorays.com
Business Phone: +1 912-320-2657
Business Hours: 9:00 AM – 5:00 PM Eastern Time (ET) | Monday – Friday
Business Address: 18105 Pine Hammock Blvd, Lutz, FL 33548, United States
Location Map: View on Google Maps
